Real products. Real outcomes.

The reconciliation piece was the whole reason we hired them, and it's the thing that finally works — month-end used to eat three days and a lot of spreadsheet swearing. They talked us out of a cleverer async design and into a ledger we could audit line by line. Glad they pushed back.

Two brands to launch and basically no runway. Going white-label off their stack got both live in about six weeks. The rebrand was painless — what I appreciated more was them being straight about what we couldn't change without paying for custom work.

Best handover I've had from an agency — our engineers were productive in the repo on day one, which after two previous vendors I'd stopped expecting. Not flawless; a couple of estimates slipped. But they flagged the slip the same week instead of at the invoice, and that's most of what I want from a partner.

They're not an AI lab and didn't pretend to be. What they were good at was wiring our model into something a field agent can actually use on a patchy 3G connection. The offline image-capture flow took longer than planned, but it's the part our users live in, so I'm glad they got it right rather than fast.

We switched tills two weeks before our busiest season, which everyone told me was mad. Offline billing is what won the floor staff over — our Rajkot store drops wifi most afternoons and they'd stopped trusting the old system because of it. Cross-store reporting is the bit I personally use every day.

Covered most of what we needed on day one. Our leave policy is genuinely strange and that took a week of back-and-forth to get right — but they got it right and didn't nickel-and-dime us for the hand-holding. Payroll runs clean now, which is all I ever wanted from it.